Returns policy.

We want your experience with us to be a pleasant one - which is why we've made our returns policy as simple as possible.

• We accept returns for up to 14 days from purchase, providing it is unopened and in original condition (including packaging). For these purchases you can return your order for exchange or store credit.

• You can return your order for a refund if the item is faulty, not fit for the intended purpose or not as pictured on the website. Items returned after 14 days may not qualify for a refund.

• The customer is responsible for the cost of an item's return, unless there was an error on our behalf. Due to the nature of couriers, it may cost more to send an item back to us than us shipping it out to you.

• We cannot offer refunds or exchanges on fish food.  Please make your selections carefully, and double check your order before submitting.

• Please contact us first via email [email protected] with your details and invoice number and reason for return. Once approved, we will supply the address and further details.